Support

Contact Support

For help with the BlazeXL Excel Add-in, the web application, or the APIs, email support@blazexl.com.

To help us respond quickly, please include:

• the email address you sign in with and, if you use one, your organization's name;
• where it happened: Excel on the web, Excel on Windows, Excel on Mac, the web application, or an API or SDK;
• what you did, what you expected, and what you saw, with the time it happened and any error message;
• a screenshot, if it helps.

Please do not send passwords, access tokens or API keys. We will never ask for them.

Documentation

• Getting started
• The Excel Add-in
• The workspace
• Frequently asked questions

Security Issues

To report a potential security issue, email security@blazexl.com rather than support. See Security for how reports are handled.

Privacy and Account Questions

For questions about your personal information, email privacy@blazexl.com or see the Privacy Policy. For sales, pricing or design-partner enquiries, use the contact page.